Experience
Employee Experience Senior Associate Consultant | Global EX Business Program Manager
March 2023-Present
WTW
Charlotte, NC
WTW
Charlotte, NC
- Design, present and implement change management strategies and programs that drive the desired employee experience
- Develop creative and engaging client solutions using change methodologies
- Uncover and communicate insights related to change management risks and impacts
- Provide expert project management to guide clients through complex transformation efforts
- Advance WTW perspectives by developing intellectual capital, new tools and approaches
- Manage special projects for the Global EX Leadership Team, driving strategic connectivity across initiatives and fostering colleague engagement throughout the business
Notable project experience:
- Benefits harmonization communication & change management for an organization of 80k+ employees
- Performance management redesign and implementation
- Leave vendor transition change management and communication
- HR operating model design
- Culture transformation, behavior change and communications
- Development of marketing campaign strategy and collateral (See: The Keys to Effective Change Management)
Employee Experience Lead Associate Consultant | Global EX Business Program Manager
March 2022-March 2023
WTW
Boston, MA
WTW
Boston, MA
- Designed an impactful organization-wide listening strategy and analyzed insights to surface key themes and recommended next steps for leaders
- Collaborated with senior leaders to craft a strategic culture change initiative that addressed identified challenges and aligned with the company's overarching goals
- Facilitated a series of EX strategy workshops, shaping an organization's desired employee experience and architecting a comprehensive blueprint to drive the realization of their five-year culture vision
- Created an innovative communication and change management strategy focused on empowering managers and enlightening employees about company pay practices, cultivating a culture of transparency that promoted informed discussions and enhanced understanding
- Established and managed a new global communication channel, partnering with cross-functional business leaders to bring their messages to life
Notable project experience:
- Creation of HR strategy and roadmap
- Culture transformation strategy and implementation
- Development of Total Rewards philosophy and messaging
- Career framework change management and communication
- Compensation and rewards communication
- Pay transparency communication plan and deliverables
Employee Experience Associate Consultant
March 2021 - March 2022
WTW
Boston, MA
WTW
Boston, MA
- Recognize and diagnose issues to draw conclusions and develop strategies to address client challenges
- Architect, present and implement custom communication and change management strategies and programs across the EX portfolio
- Develop communication and training based on data and insights to drive employee behavior change around organizational imperatives
- Translate complex concepts into compelling and engaging communications across various media, including print and digital
- Partner with clients and leaders to design and implement talent and communication strategies that improve the employee experience
Communication and Change Management Analyst
May 2019 - March 2021
- Partner with senior consultants to design, present and implement custom communication and change management strategies and programs for HR initiatives, including those focused on employee experience, Total Rewards, organization transformation, well-being and company culture
- Develop insights related to change management risks and impacts, and communicate those insights clearly and succinctly
- Liaise between the client team and internal teams to ensure data and materials are transmitted accurately, deadlines are clear, meetings are scheduled, and communication is consistent
- Contribute to new business opportunities by drafting statements of work, project plans and budgets
- Translate complex concepts (benefits, retirement, Total Rewards, incentive plan participation) into compelling and engaging communications across various channels
Notable project experience:
- Launched a Well-being Ambassador program for 27,000 employees (assisted with strategy development, recruitment, selection and launch)
- Trained employees on new compensation and Total Rewards philosophies, leaves programs, retirement plan designs and incentive plan opportunities
- Communicated COVID-19 benefit changes and resources through holistic campaigns
- Developed content for and implemented multiple communication platforms
- Analyzed a decentralized learning and development function and offered solutions to centralize the function
- Planned and launched communication campaigns for Mental Health Month
Talent Management Intern
June 4, 2018- August 12, 2018
PTC
Needham, MA
PTC
Needham, MA
- Introduced micro-learning on Emotional Intelligence, Influence, Motivation, and Dealing with Resistance to Change
- Designed a digital portfolio of internal training workshop offerings to distribute to 3000 Field Operations employees
- Converted instructor-led training workshops into self-paced micro-learning
- Conducted live, interactive training sessions for 12 Customer Success Interns
- Supported the Global Leadership Development Manager in running virtual training sessions
Human Resources Intern
March 30, 2017- May 20, 2018
BorgWarner Morse Systems
Ithaca, NY
BorgWarner Morse Systems
Ithaca, NY
- Recruited for full time positions
- Used LinkedIn Recruiter to find candidates
- Reviewed resumes
- Scheduled phone and onsite interviews
- Prepared interview materials
- Determined and graphed employee turnover rates based on facility, reason for turnover and reason behind termination
- Assisted with new hire orientation and training activities
- Assembled welcome package, necessary paperwork, and guidebooks for coops and new employees
- Welcomed new hires and copy their I9 documents
- Took head shots for identification badges
- Assisted senior generalists with Workflow orientation
- Ensured that orientation ran efficiently and smoothly by performing various tasks
- Organized and filed all completed paperwork at the end of the day
- Analyzed the hourly employees' rotation schedule to determine the percentage of movement on the production floor and track change in rotation patterns
- Researched bench marking techniques to apply our HR department and co-op program.
- Reviewed SHRM materials and suggestions to create a HR report card
- Helped grow the coop program
- Created a coop spreadsheet detailing departments, mentors, start and end dates, and school
- Bench-marked coop programs to determine how we could improve
- Updated facility pitches
- Planned and executed coop events
- Brainstormed the problems and sought solutions to why students weren't accepting our offers to work as coops
- Created coop fact sheets for career fairs
- Reviewed resumes from career fairs to determine potential candidates
- Scheduled interviews between potential coop candidates and supervisors
- Prepared for coop orientations by assembling welcome packages and paperwork
- Wrote coop bios to post around campus
- Managed pool processes
- Wrote lifeguard job description
- Arranged in-service training with the YMCA
- Contacted local colleges and high schools to publicize the position
- Emailed local camp directors to schedule times for them to use the pool
- Updated pool processes document
- Communicated with YMCA representatives to recruit and schedule lifeguard interviews
- Interviewed lifeguards
Final Presentation: Humanizing Business |
Digital Communications Intern
May 31, 2017- August 11, 2017
PTC
Needham, MA
PTC
Needham, MA
- Contribute to the development and execution of a digital communications content strategy to build awareness of PTC University and its programs with major stakeholders.
- Manage a team of 6 training managers across Western and Central Europe to produce a digital catalog showcasing the most popular courses in each country.
- Develop and manage creative content for use on webpages, social media, digital catalog, and internal communication sites including value prop, graphics, and media.
- Create training for Authorized Training Partners to ensure onboarding is efficient and consistent.
- Assist with writing and proofreading PTC University materials to ensure communications are accurate, well-written, and relevant to target audiences.
- Research industry trends between e-learning and instructor-led training.
Office Assistant
August 2016- March 2017
Ithaca College, Office of Student Affairs
Ithaca, NY
Ithaca College, Office of Student Affairs
Ithaca, NY
- Research differences between commencement and convocation traditions at various colleges
- Create proposals of how to better Ithaca College activities
- Schedule appointments
- Answer phone calls
- Work with students to determine their needs
- Act as a go-between between students and staff
Events and Communications Intern
December 19, 2016-January 23, 2017
Building Impact
Boston, MA
Building Impact
Boston, MA
- Create marketing materials and assist with marketing duties
- Manage and update website, including the event and blog pages
- Assist in Salesforce entry and reports
- Attend and help facilitate events
Marketing Intern
December 24, 2015- March 13, 2016
Gentle Dental
Natick, MA
Gentle Dental
Natick, MA
- Compiled customer satisfaction research, including: survey development, data collection and analysis, and presentation of results to doctors
- Manage patient relations, including: scheduling and cancelling appointments, data entry, and management